Return & Refund Policy
Last updated: March 2026
Returns
Returns are acceptable with replacement of the products or reversal of the full amount paid by the customer within 7 days of receipt of the product. Returns are limited to the following cases:
1. Damaged or Defective Products
If upon delivery you find that the product is received in damaged condition, immediately notify our Customer Care team at 9717167570 or care@eraayurveda.in. We will refund or send a replacement product, depending on your preference, after necessary verification. The contents of your shipment and the original packing must be returned along with damaged or defective products.
2. Different Product Dispatched
If upon delivery you discover that we have dispatched a different product, immediately notify our Customer Care team at 9717167570 or care@eraayurveda.in. We will refund or send a replacement product depending on your preference. The contents of your shipment and original packing must be returned along with the products.
Cancellation
Cancellations are allowed without any questions asked. However, cancellations are only permitted until the time the product has not been shipped from our warehouses. Please contact our Customer Care team immediately at 9717167570 or care@eraayurveda.in to assist you with the cancellation.
Refund
We will initiate your refund within 3 working days of our confirmation. However, it may take 7–15 working days to be credited or reflected in your bank or credit card account statement, as this involves inter-bank refund procedures.
* Dr. Era Ayurveda reserves the right to change or update the above policy at any time. Such changes shall be effective immediately upon posting to the website.
* In case of a technical glitch while placing the order, Dr. Era Ayurveda reserves all rights to cancel or reject an order.
* Dr. Era Ayurveda reserves all rights to reject any orders placed without assigning any reason.